- Goods will normally be dispatched from my studios within 10-14 working days.
- A carrier or shipping agent will normally deliver goods within 2-3 working days of dispatch for the UK and 5-8 days for overseas shipments.
- Your goods will be delivered to the address you gave on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. I will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
- Disposal of packing materials is your responsibility.
- After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the my studios where I reserve the right to charge you an additional re-delivery charge.
- If you change the delivery address once the goods have been dispatched to you, I reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
- Please check the goods on delivery – any goods found to be damaged should be notified to the delivery driver at the time of delivery or to me within a reasonable time.
- If the goods are lost or damaged in transit, please let me know promptly.
- Sometimes, for reasons beyond mine or the courier’s control I may be prevented from delivering your goods. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers.
